Online Training Help Desk Questions

Your 10 Most Frequently Asked Online Training Questions

Q1. I’ve logged into the National Board web site but where do I enroll?
A1. The National Board web site and the Education Center on the Business Center are two different sites with two different accounts.  To launch the Education Center you first log into the Business Center from its HOME screen. Once signed into your student account with your current and completed training, student transcript, and certificates will become available.

Q2. What should I do if I can’t remember my Education Center User ID and/or Password?
A2. Click the Forgot User ID or Password? link located next to the Sign In button. Remember, this is not the web site Log In but the Sign In screen on the National Board's Business Center.

Q3. Should I create a new account if I change jobs/employers?
A3. No! Your account and student records belong to you, no matter your employment status or employer. In order to update your employer information you simply need to contact the training department at or the commissions department at if you hold a National Board credential.

Q4. What information can I update in my student account?
A4. Once signed into the National Board Business Center, students can update their information by clicking the View/Edit My Profile link. This link will take you to a screen where you can update your password and contact information, such as your home address, email, and telephone number, as well as your birth date. Students needing to change their name or employer must contact the National Board in order to request the change. This may be done via an email to the training department at or the commissions department at if you hold a National Board credential.

Q5. How do I get a copy of my enrollment receipt/confirmation?
A5. All shopping cart transactions are immediately processed and a receipt is automatically sent to the email address associated with the student account. In addition, a copy of the receipt is shown on the screen for students to print immediately. Since receipts are generated by the shopping cart the sender of the emailed receipt is "ORDERS" and the subject line is "Order Confirmation." If you do not find this email in your Inbox please check your Junk or Spam folder, as some email systems may filter the email when “ORDERS” is not listed as a sender in your contacts. This is the only receipt sent for online training enrollments.

If you still cannot locate a copy of your receipt, please contact the training department at and we will resend a copy.

Q6. How long do I have to complete a course once I enroll?
A6. We do not have an actual time limit on each course for completion. Students may start and stop a course at will, and complete it on their own schedules. However, keep in mind we do update all courses periodically for various reasons, including the publication of new code editions. When a course is updated the previous version is removed from the catalog; and after six months it is expired. Students are highly encouraged to complete all courses in which they are enrolled in a timely manner in order to avoid a course expiring. Once a course is expired it can no longer be opened for completion or review.

Q7. Can I pay for online training with a check or wire transfer?
A7. No, tuition for all online training courses may only be paid using a credit card. The National Board accepts MasterCard, Visa, and American Express.

Q8. How do I print my certificate when I complete an online course?
A8. Once an online course is completed a new link will appear on the Course Information screen titled "Download Certificate." Click this link to open the certificate in a new window. From this window you may either print the certificate or save the certificate as a PDF to your computer. Note: Completion certificates  are always attached to each completed course and available to print at any time.

Q9. What continuing education training am I required take?
A9. If you are unsure which course your need to take you simply need to reference the designators across the bottom of your commission card. For example, if you have an AI on the bottom of your card then you need to enroll in a course that is qualified for the AI Commission. Whether a course is qualified to meet the continuing education requirement for any National Board credential is noted on the main Course Catalog screen as well as at the top of each Course Information page.

With the change in continuing education requirements in the 2017 Ed. of NB-263, RCI-1, Rules for Commissioned Inspectors, students must now complete one course per credential group every calendar year. For more information please reference the RCI-1 Standard.

Q10. Can one person from our company do a group enrollment for our employees?
A10. Although you may submit group enrollments for classroom training you cannot for online training, and here is the reason why: student records. In order to provide an accurate transcript showing all enrollments and course completions and dates for a student there must be an individual record maintained. To do this each student must have their own account which contains not just a user name and password for entering the system, but their name, employer, birth date, course enrollments, and completion information. For this information to be properly maintained, each student must create their own student account on our Education Center with a unique User ID and password.

Protection of student records and learner privacy is another reason individual accounts are necessary.